Refund policy

Last updated: 5 November 2026

Every order starts with a free preview, so you see the result before you pay. If you're still not happy, we'll make it right.

14-day money-back guarantee

If you're not satisfied with a purchase, you can request a full refund within 14 days of the payment date. No reason is required.

How to request a refund

Email hello@paperandsun.com with your order link or the email address you paid with, or use the link in the receipt from Paddle. Refunds are issued by Paddle, our Merchant of Record, to the original payment method, usually within 5–10 business days.

Before you ask for a refund

Most plans include free redos. If a page, photo or room doesn't look right, try a redo first, or write to us and we'll help.

Upgrades and photo packs

Upgrades can be refunded within 14 days of the upgrade payment. For multi-photo or multi-room packs, unused credits are refunded in full; used credits are refunded if you're not happy with those results.

After a refund

Access to the full-resolution files of a refunded order ends, and we delete the order's data.

Your legal rights

This policy does not affect any rights you have as a consumer under the law of your country.